• On the day of delivery, we will call you to confirm the delivery time and give you a 2 to 3 hour time frame before delivery. You need to stay at home during this time.
• Our delivery department maintains close contact with you and our drivers throughout the day.
• Our drivers have years of experience delivering furniture and will seek different options to make successful deliveries.
• All furniture items are carefully packed and wrapped during transportation.

• Due to the high volume of deliveries, we are unable to provide specific delivery time frames.
• You are welcome to choose a specific delivery date according to your convenience.
• You may also provide a call-ahead number. This number will be used by our dispatch team to keep you updated regarding your delivery status.
• Our delivery team works to make deliveries safe and smooth.

All packages will be delivered between:

11:00 AM – 11:00 PM

Delivery can sometimes be delayed because of uncontrollable factors such as:

• Traffic
• Road blockage
• Accidents
• Other unforeseen circumstances

If a delay occurs, you will be informed beforehand where possible. Please make sure that your contact details are accurate so our delivery team can contact you by phone or text message.

If goods are in stock, we aim to deliver them as soon as possible based on the delivery area/postcode.

Handling charges are separate from delivery charges. If a lift is available in the building, there is no handling charge.

• Bed: If there is no lift, first floor is free; every additional floor is £10.
• Mattress: Same handling charges as the bed. If a bed and mattress are ordered together, handling charges for every floor are £10 except the first floor.
• Wardrobe: If there is no lift, ground floor is free; every additional floor is £10.
• Sofa: If there is no lift, ground floor is free; every additional floor is £15.